Pulse

Support Dashboard

Real-time monitoring of support metrics with AI-powered insights

Current Tickets

247

82%
Resolved
13%
In Progress
5%
Escalated

SLA Performance

Within SLA

83.3%

SLA Breached

16.7%

Call Volume Trends

Today

4,060

Yesterday

3,010

Status	Type	Category	Priority	Duration	Created
in progress	Emergency	Fraud Report	high	37m	28/04/2026, 17:43
resolved	Policy	Agent Request	low	5m	28/04/2026, 01:45
escalated	Coverage	New Quote	low	1h 54m	27/04/2026, 21:04
escalated	Coverage	Agent Request	high	38m	26/04/2026, 13:04
in progress	Claims	Complaint	medium	1h 12m	25/04/2026, 10:23
resolved	Coverage	Emergency	low	1h 19m	25/04/2026, 01:06
resolved	Emergency	Billing	high	1h 51m	20/04/2026, 15:28
in progress	Fnol	Agent Request	low	1h 3m	19/04/2026, 16:24
in progress	Policy	Claim Status	low	1h 45m	18/04/2026, 20:49
resolved	Claims	Policy Changes	medium	1h 2m	18/04/2026, 09:59
escalated	Claims	Account Service	emergency	13m	18/04/2026, 05:27
escalated	Emergency	Account Service	emergency	41m	17/04/2026, 14:00
in progress	Policy	Agent Request	low	19m	17/04/2026, 08:42
in progress	Emergency	Agent Request	medium	39m	17/04/2026, 07:36
escalated	Billing	Emergency	medium	1h 42m	16/04/2026, 22:19
in progress	Coverage	Fraud Report	medium	1h 51m	16/04/2026, 19:55

Page 1 of 7

in progresshigh

Fraud Report

emergency

37m28 Apr 2026

resolvedlow

Agent Request

policy

5m28 Apr 2026

escalatedlow

New Quote

coverage

1h 54m27 Apr 2026

escalatedhigh

Agent Request

coverage

38m26 Apr 2026

in progressmedium

Complaint

claims

1h 12m25 Apr 2026

resolvedlow

Emergency

coverage

1h 19m25 Apr 2026

resolvedhigh

Billing

emergency

1h 51m20 Apr 2026

in progresslow

Agent Request

fnol

1h 3m19 Apr 2026

in progresslow

Claim Status

policy

1h 45m18 Apr 2026

resolvedmedium

Policy Changes

claims

1h 2m18 Apr 2026

Showing 10 of 100